Frequently Asked Questions
Find answers to the most common questions about MediCall.
MediCall is an online platform for booking doctor appointments in Bulgaria. Search results show currently published doctor profiles and their available services.
Search for a doctor, choose an available time and submit your booking. Video bookings also require payment. Check My appointments for payment and doctor confirmation status.
Yes, you can cancel an appointment from your dashboard. We recommend doing so at least 24 hours before the appointment so another patient can take the slot.
You can leave a review after an appointment is marked completed. Reviews are submitted for moderation before appearing publicly.
Video consultations are available when a doctor has published video availability and pricing. Use the consultation type filter to find matching doctors.
Information about accepted insurance is listed in each doctor's profile. You can check before booking an appointment.
Yes, MediCall supports family profiles. You can add family members from your profile and book appointments for them.
Accounts require sign-in and passwords are hashed. Health documents can be opened by their owner or a verified doctor with an active sharing grant. Payment, video, email and storage features use configured service providers. See the privacy page for current information.
There is no platform subscription required to book an appointment. Consultation fees, where applicable, are shown in the booking flow.
Premium subscriptions are not available. Prices, launch dates and paid features have not been confirmed.
Check the Contacts page for a published support email address. No contact form or response time is currently offered.
Didn't find the answer to your question?